Your privacy and the law

The privacy of your personal information is important to us at Green Flight.

We are committed to respecting your right to privacy and protecting your personal information. Where they apply, we aim to observe the National Privacy Principles in the Australian Privacy Act 1988 (Commonwealth) and any other relevant laws.

Overview

This Privacy Policy outlines how we manage your personal information. It also describes the sorts of personal information we hold, and the purposes for which we hold it, and how that information is collected, held, used and disclosed.

Our Privacy Policy applies to all your dealings with us, however they occur. Our Privacy Policy may be updated from time to time, and the Privacy Policy which applies to our relationship with you is the current version as published on our website from time to time.

Collecting your personal information

If you are acquiring or have acquired Services from Green Flight, we will collect and hold your personal information for the purposes of providing you with the Services and delivering and administering the Services.

We may also collect your personal information for the purpose of letting you know about other services or products which we may develop from time to time, so that we can promote our business. See the heading: "Marketing" below.

The information collected may include your name, postal or email address, date of birth, flight information, credit card information and other information we consider appropriate or necessary.

Where it is practical to do so, we will collect your personal information from you. In some circumstances we may collect it from the airline or other person assisting you with provision of your flight. Collection of information may happen when that airline or other person refers you to Greenflight, or when you purchase Services from Green Flight or when you give us personal information over the telephone.

Using and disclosing your personal information

We may disclose your personal information when required or authorised by law, for example, to government or regulatory bodies for the prevention or detection of unlawful activities, or when you have given your consent. Some of these uses and disclosures may occur outside of Australia.

Marketing

We may use or disclose your personal information to let you know about, and to assist us with development of, products and services from across the Green Flight organisation, where we think that you may be interested.  You can inform us at any time if you no longer wish us to do this.  See the heading: "Contacting Green Flight" below.

Maintaining your personal information

We aim to make sure that the personal information we collect, use or disclose is accurate, complete and current.  We will take reasonable steps to make sure this is the case. If you wish to advise us of any change in your personal information, or of any error in our records, please contact us.  See the heading: "Contacting Green Flight" below.

Protecting your personal information

We store information in a variety of ways, including in paper and electronic form. The security of your personal information is important to us.  We take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure.

Links to Other Internet Sites

You may be able to access external websites by clicking on links we have provided. Those other websites are not part of the Services which we are providing to you.  They may have their own privacy policies and procedures, or they may not. You will need to directly engage with or review those websites to ascertain this.

Gaining access to your personal information

You can gain access to your personal information. You must contact us if you want to do this.  See the heading: "Contacting Green Flight" below.

Access to your personal information is subject to some exceptions allowed by law. For more information about those exceptions, you can visit the Australian Governments Office of the Privacy Commissioner at www.privacy.gov.au

We will give you reasons if we deny you access to your personal information.

Sensitive information

We do not intend to collect information about you which reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation, or criminal record.  However, we may be obliged to collect this if it is required by law, or we may elect to collect it if it is relevant and necessary to permit the establishment or pursuit of a legal claim by Greenflight, or our defence against a legal claim by you or by a third party.

Resolving your concerns

If you have any issues you wish to raise with Green Flight, or would like to discuss any issues about our Privacy Policy, then you are able to do so by:

• Speaking directly to our customer service staff who will endeavour to resolve your issue;

•  Calling our Feedback Line on +61733548188 any time between 8am and 8pm Monday to Friday AEST.

• Contacting Us via the Contact Us Form   

• Asking us to have the issue considered further, or asking us to investigate further, which we may do where appropriate, or which we may decline to do where appropriate.

Contacting Green Flight

For more information about our Privacy Policy, please call +61733548188

For more information about privacy in general, you can visit the Australian Governments Office of the Privacy Commissioner at www.privacy.gov.au

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